The Managing Organizational Excellence course is designed to equip learners with the essential skills and knowledge necessary for effectively managing modern organizations and to apply them in real-life situations. This course is suitable for learners ranging from beginners to professionals, with age ranges varying from 15 to 45 and beyond. Participants will explore key principles and practices in organizational management, gain hands-on experience through practical exercises, and develop a comprehensive understanding of the strategies needed to drive organizational success. This course is suitable for business students, teachers, managers, employees, and aspiring leaders across various industries. This full course resource covers a comprehensive range of topics in managing organizations, with a mix of lectures, practical exercises, case studies, worksheet, quizzes, tests, group projects to assessments. Teachers and students could adjust the course duration and content as needed based on the specific needs of your target audience and the depth of knowledge you want to impart. Course Objectives: Understand the fundamental concepts of organizational management. Develop effective leadership and communication skills. Learn strategies for optimizing team performance and productivity. Explore change management techniques and their impact on organizational success. Gain insights into strategic planning and decision-making processes. Enhance conflict resolution and negotiation skills. Foster a culture of innovation and adaptability within the organization. Grasp and reflect on some of the key global and contemporary issues in organizational management Thematic lesson plan: Part I. Introduction to Organizational Management and Course Overview Management and Role of Managers Organizations and Types Organizational Structure History and Modern Organizational Theories Part II. 6. Leadership Styles and Theories 7. Team Dynamics and Performance 8. Effective Communication in Management 9. Understanding Change Management 10. Managing Human Resources Part III. 11. Motivation and Employee Engagement 12. Decision Making in Management 13. Strategic Planning and Implementation 14. Innovation and Technology in Organizations 15. Culture and Cultural Diversity in the Workplace Part IV. 16. Legal and Ethical Aspects of Management 17. Quality Management and Process Improvement 18. Customer Relationship Management (CRM) 19. Supply Chain Management and Logistics 20. Marketing and Sales Strategies Part V. 21. Financial Management and Budgeting 22. Managing Nonprofit Organizations 23. Global and Contemporary Organizational Issues 24. Organizational Sustainability and Corporate Social Responsibility

Venice, known as the “City of Canals,” is endorsed with significant natural, cultural, and historical beauties with over 1600 years of existence. Made a World Heritage Site by UNESCO in 1987, from 2016 Venice has become a candidate for Heritage in Danger. Over tourism is a double-edged sword that has caused dire consequences to a small city like Venice in its social sector, quality of life for the local population, and ecological environment. This lesson explores the current tourism situation and problems caused by over-tourism in Venice. Venice is dying a long slow death. To reverse this process, all stakeholders, including tourists, residents, businesses, and the government, should work collectively and cooperatively to solve the large and complex problem for the city. This lesson presents the current tourism situation and problems in Venice, analyzes particularly how the island and its lagoon are being affected by over-tourism, and discusses some management suggestions. Tourism resources in Venice; Tourism demands in Venice; The socio-cultural, economic, and environmental impacts of over-tourism in Venice; Some management Suggestions. There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide. All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs. This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further. All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. We wish you all the best for the study, and should you have any further questions, please get in touch via email.

This is a case study of Cruise Tourism in Venice. Venice is historically renowned for being one of the most important Italian maritime republics. Over the past 30 years, Venice has become a hotspot for cruise tourism. The cruise sector constitutes one of the fastest-growing sectors of the tourism industry in Venice, contributes significantly to the city’s economy. However, like in many parts of the world, cruise tourism in Venice is a double-edged sword. This lesson examines the status and development of cruise tourism in Venice and explores how cruise tourism brings social, cultural, economic, and environmental impacts to the local community. It is realized that cruise tourism should be one of the focal points of the shift in the way Venice experiences travel and tourism. This lesson discusses the following three aspects of sustainable cruise tourism development in Venice, Italy: Introducing cruise tourism in Venice, The social-cultural, economic and environmental impacts of cruise tourism, and Policy recommendations in managing cruise tourism locally and regionally. There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide. All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs. This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further. All lessons contain materials, various exercises, activities, and assessments, including supporting worksheets and reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. We wish you all the best for the study, and should you have any further questions, please get in touch via email.

Benidorm Spain is almost synonymous with mass tourism. It is a typical example of the resorts that emerged along the Mediterranean coast in the 1960s during the mass tourism boom that catered primarily to foreign tourists through large international tour operators that controlled the market. Using the tourism destination Life Cycle Model, this lesson examines Benidorm’s mass tourism par excellence and sees what makes this city such a great place for some but a nightmare for others. The lesson has these four topics: The background and tourism resources of Benidorm; History of tourism development in Benidorm; Tourist destination life cycle; Socio-cultural, economic, and environmental impacts of mass tourism in Benidorm. The lesson attempts to answer these questions: Where is Benidorm? How has tourism grown in Benidorm? Why did Benidorm become a “tourist hotspot”? Why did mass tourism take-off during the 1960s? What factors have influenced the development of mass tourism in Benidorm? What are the impacts of mass tourism in Benidorm? How has Benidorm’s mass tourism development fit into the Tourism Life Cycle Model? There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or altogether to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide. All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs. This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further. All lesson materials are developed using real case studies, various exercises, activities, and assessments, including supporting worksheets and reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. We wish you all the best for the study, and should you have any further questions, please get in touch via email.

Antarctica is the last and largest unspoiled wilderness area on earth. The Antarctic Treaty recognizes tourism as a legitimate activity. In the past two decades, the number of tourists has increased exponentially. The International Association of Antarctica Tour Operators (IAATO), founded in 1991 by seven companies, is a non-profit organization. Its primary responsibilities are to manage Antarctic tourism, regulate tourists and tour operators, and ensure the sustainable development of the resources. However, there is much discussion over whether sustainable tourism in Antarctica can ever be possible, given the long-haul flights involved in getting there and the potential to spoil such a pristine environment. This lesson discusses the following four aspects of sustainable tourism development in Antarctica: Introduction to Antarctica The impact of human behavior on Antarctica History and growth of Antarctic tourism Sustainable tourism management in Antarctica and the role of IAATO. The lesson attempts to answer these questions: \ Before we get into the details, please look at these questions, and we can answer them while watching the video. Where is Antarctica How has tourism grown in Antarctica? What are factors have influenced the development of tourism in Antarctica? What are the impacts of tourism activities on Antarctica? In what way can Antarctica tourism be managed and environmental impacts be minimized? There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or altogether to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide. All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs. This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further. All lesson materials are developed using real case studies, various exercises, activities, and assessments, including supporting worksheets and reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.

This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment. This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry. All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided. Learning Outcomes On finishing this course, learners are expected to achieve these three learning outcomes: Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing; Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation; Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays. Lesson Sequence: Learning Outcome 1 Lesson 1 Introduction (13 slides) Lesson 2 Concept and characteristics of tourism products and services (41 slides) Lesson 3 Selling dreams and expectations (32 slides) Lesson 4 Marketing mix (30 slides) Lesson 5 Value, value proposition, and value-added (44 slides) Learning Outcome 2 Lesson 6 Trading up and down, upselling and cross-selling (28 slides) Lesson 7 Revenue, and revenue enhancement (18 slides) Lesson 8 Personal selling in retail travel and tourism (40 slides) Learning Outcome 3 Lesson 9 Basic visual merchandising in retail travel (52 slides) This lesson contains the full unit of Learning Outcome 3 of the course. Learning Outcome 1 and 2 are delivered in separate lessons. We wish you all the best for the study; and should you have any further questions, please get in touch via email.

This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment. This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry. All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided. Learning Outcomes On finishing this course, learners are expected to achieve these three learning outcomes: Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing; Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation; Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays. Lesson Sequence: Learning Outcome 1 Lesson 1 Introduction (13 slides) Lesson 2 Concept and characteristics of tourism products and services (41 slides) Lesson 3 Selling dreams and expectations (32 slides) Lesson 4 Marketing mix (30 slides) Lesson 5 Value, value proposition, and value-added (44 slides) Learning Outcome 2 Lesson 6 Trading up and down, upselling and cross-selling (28 slides) Lesson 7 Revenue, and revenue enhancement (18 slides) Lesson 8 Personal selling in retail travel and tourism (40 slides) Learning Outcome 3 Lesson 9 Basic visual merchandising in retail travel (52 slides) This lesson contains the full unit of Learning Outcome 2 of the course. Learning Outcome 1 and 3 are delivered in separate lessons. We wish you all the best for the study; and should you have any further questions, please get in touch via email.

This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment. This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry. All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided. Learning Outcomes On finishing this course, learners are expected to achieve these three learning outcomes: Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing; Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation; Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays. Lesson Sequence: Learning Outcome 1 Lesson 1 Introduction (13 slides) Lesson 2 Concept and characteristics of tourism products and services (41 slides) Lesson 3 Selling dreams and expectations (32 slides) Lesson 4 Marketing mix (30 slides) Lesson 5 Value, value proposition, and value-added (44 slides) Learning Outcome 2 Lesson 6 Trading up and down, upselling and cross-selling (28 slides) Lesson 7 Revenue, and revenue enhancement (18 slides) Lesson 8 Personal selling in retail travel and tourism (40 slides) Learning Outcome 3 Lesson 9 Basic visual merchandising in retail travel (52 slides) This lesson contains the full unit of Learning Outcome 1 of the course. Learning Outcome 2 and 3 are delivered in separate lessons. We wish you all the best for the study; and should you have any further questions, please get in touch via email.